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Delivering deeper understanding of customers

Zendesk, Inc. has launched Insights, its next-generation analytics tool for organizations to measure and visualize the impact of their customer service interactions managed through its cloud-based customer service platform.

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Death of the Comms Room?

By Matthew Dent, CEO of Volta Data Centres.

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Salford City Council appoints Sudlows to network infrastructure framework’

Sudlows has been appointed by Salford City Council to join the three year framework to supply and install high speed copper and fibre-optic cabling network infrastructure to over 70 key public buildings, including; Schools, Museums, Leisure and Community Centre’s located across Salford.

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Six Degrees Group underpins major UK festival’s website

Bestival appoints converged services provider to support four days of music, 350 acts and 55,000 festival-goers.

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Onyx Group named office Public Sector Cloud Supplier

Data Centre & Cloud specialists Onyx Group are celebrating once more as they have been named as...

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Real time energy monitoring

Synapsys Solutions is helping building managers see in real time exactly how their estate is...

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Data analytics is top priority when driving firm efficiency at Sutherland Asbill & Brennan LLP

Law firm Sutherland Asbill & Brennan LLP is always looking out for ways to improve firm...

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Cabinet minsters fail to see the big picture in shift to SMEs

Cabinet Ministers are failing to grasp the bigger picture behind the government’s move to...

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Racks deliver a ‘feature rich, affordable solution’

Power management company Eaton has launched the RE Series IT racks as part of its IT infrastructure...

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Calyx extends management services portfolio

Calyx has significantly extended its Managed Services portfolio, offering more proactive customer...

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InfinityQS debunks Cloud Computing myths

Now available for download, “Cloud Mythbusters: Dispelling the Myths of Manufacturing in the...

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Mirantis opens office in France to deliver zero lock-in OpenStack solutions to European customers

Experienced local team brings real-world expertise in OpenStack development, deployment and...

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LDeX Group makes plans to enhance connectivity offering with the addition of a LINX virtual PoP

LDeX Group plans to enhance its connectivity offering with the addition of a virtual PoP from the...

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Westcoast selects Ensim Automation Suite

Westcoast Limited, a leading UK distributor for vendors including HP, Microsoft, Apple, Toshiba,...

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Volta announces C4L PoP

C4L chooses Volta to expand their private fibre-optic 1-100Gb coreTX network in Central London.

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Videos

From firefighting to frameworks: Helping MSPs scale with operational maturity

In this interview, Devang Mehta, Co-Founder & Director of Operations and Customer Success at Infrassist, explains how MSPs can move beyond reactive operations to build structured, scalable frameworks for...

Waste heat from data centres could heat over 3.5 million UK homes

Simon Kerr, head of heat networks at EnergiRaven, discusses the recent analysis from EnergiRaven and Viegand Maagøe finds that projected growth in data centres will produce enough waste heat to warm millions...

Why getting AI right matters more than getting there first: lessons in automation culture and service delivery

In this interview, Dr. Brian Luckey, Chief Information Officer, and Kris Laskarzewski, Chief Transformation Officer at Integris, discuss the realities of embedding AI into a services business. From 'fail fast'...

The rise of multi-signal MDR in the age of tool sprawl and identity-driven threats

In this interview, Phil Skelton, Senior Director of International Sales at eSentire, explores why modern defence demands multi-signal MDR that correlates identity, endpoint, cloud, network, and vulnerability...

Expert Opinions

Why Every Business Needs a Cyber-First Culture and How to Build One

By Mike Arrowsmith, CTO at NinjaOne.

Quantum must not repeat AI’s mistakes

By Dr Sebastian Weidt, co-founder & CEO, Universal Quantum.

The age of promises is over, vendors must now lead with evidence-based assurances

Sam Kirkman, Director of Services, EMEA at NetSPI, on why organisations need proof, not promise, when it comes to third-party security.

How MSPs can strengthen security through firewall modernisation

By Sam Manjarres, Director of Product Marketing at WatchGuard Technologies.

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