Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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Silver Peak sets sights on new enterprise network

Silver Peak has unveiled Unity, a ‘groundbreaking’ intelligent wide area network (WAN) fabric that unifies the enterprise network with the public cloud. Unlike traditional WAN optimisation solutions, Unity correlates information about cloud services and Internet “weather” to...

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VMware veterans launch 100% Cloud Managed Platform for Docker, KVM and VMware vSphere

Platform9 has emerged from stealth and unveiled its SaaS platform that transforms an organization's existing servers into an AWS-like agile, self-service private cloud within minutes. The platform significantly reduces the operational complexity for IT and offers single pane of glass management...

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Rackspace announces enhanced DevOps Automation Service

Rackspace has announced new features to its DevOps Automation Service including Windows Support and expanded environment stack support. Rackspace also launched a new DevOps Advisory Service for broader DevOps transformation engagements.

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Scalr introduces Cloud Cost Analytics

Scalr has announced the release of Scalr Cost Analytics. Scalr Cost Analytics will enable a broad...

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Citygate expands to new sites in partnership with Node4

New and used car dealer Citygate has been able to reduce costs, simplify IT management and increase...

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Only one in a 100 Cloud providers meet proposed EU Data Protection requirements

The EU General Data Protection Regulation is expected to be passed this year and take effect in...

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New IBM SyNAPSE chip could open era of vast neural networks

New chip with brain-inspired non-von Neumann computer architecture has one million neurons and 256...

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IT budgets set to increase according to a third (37%) of financial services organisations

Survey of UK & Ireland financial services sector reveals companies are set to spend as...

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Reflexis chooses IBM Cloud infrastructure

Reflexis, a leader in integrated real-time execution and workforce management solutions, has...

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Zadara debuts on-premise as-a-service enterprise storage

Zadara™ Storage, Inc. has announced the immediate availability of its VPSA™ On-Premise...

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Peplink removes restriction on access to ‘innovative’ cloud based device management

Standalone subscriptions now available for InControl 2 management tool without the need for...

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entrustIT certifies against the CIF Code of Practice

APM Group, the Cloud Industry Forum’s (CIF) independent certification partner has announced...

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SSE Telecoms appoints new MD

SSE Telecoms has appointed Colin Sempill as managing director. Colin will succeed SSE...

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Worldwide IT market showing tentative signs of improvement

According to the newly published International Data Corporation (IDC) Worldwide Black Book (Doc...

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Videos

In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how organisations are responding to rising customer and employee expectations through more connected, scalable service...
In this interview, Emma Acton, EMEA VP Marketing at Zendesk, discusses how marketing is evolving across a highly diverse regional landscape. She explores the tension between brand building and demand...
Laurent Gil, President of Cast AI, discusses the findings of the company’s 2026 State of Kubernetes Optimisation Report, a comprehensive analysis of GPU, CPU, and memory utilisation across non-optimised...
In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how organisations are responding to rising customer and employee expectations through more connected, scalable service...

Expert Opinions

Westcon-Comstor reports sales growth and profitability by focusing on software and services, driving margin expansion and adapting to market trends.
By Simon Worsfold, In-House Economist at Intuit
By Terry Storrar, managing director, Leaseweb UK.