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Zendesk's AI-Powered revolution: enhancing customer experience
  • Published in AI

Discover how Zendesk's new AI-driven features are transforming customer service through advanced automation and analytics.

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NEWS
Zendesk acquires HyperArc to enhance AI-powered analytics

Zendesk extends its analytics capabilities by acquiring HyperArc, aiming to provide GenAI-powered insights to enhance customer intelligence.

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Harnessing Agentic AI: balancing trust and collaboration for future success
  • Published in AI

Agentic AI offers vast economic potential, but trust and human collaboration are essential for effective deployment and scaling.

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Addressing inequalities in AI access and training

The Adaptavist Group reveals workplace AI implementation is deepening inequalities, with discrepancies in access to AI tools and training affecting women's and lower earners' opportunities.

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The rise of AI in cybersecurity: insights from ISC2's 2025 Survey

AI adoption is transforming cybersecurity, reshaping roles, and influencing hiring, as highlighted...

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Enhancing identity security with generative AI: Quest Software's strategic release

Quest Software's new AI enhancement cuts down investigation time and addresses rising identity...

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Revolutionizing cyber readiness: Immersive's new AI-powered lab builder

Immersive unveils its AI-enabled Lab Builder to advance cybersecurity training by offering...

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AWS accelerates AI innovation with $100M investment

AWS expands its Generative AI Innovation Center to usher in the future of agentic AI, enabling...

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Sinch AB innovates AI customer communications with Model Context Protocol

Sinch introduces the MCP, enhancing AI-driven communications across global customer interactions....

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IFS appoints Kriti Sharma as CEO of IFS Nexus Black to lead Industrial AI innovation

IFS appoints Kriti Sharma as CEO of Nexus Black to spearhead innovative, agentic AI solutions for...

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NEWS
Filo Systems joins NetApp's Excellerator program

Filo Systems joins NetApp Excellerator to refine its AI-driven data compression solutions.

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Perforce unveils AI-enabled testing breakthrough for global teams

Perforce Software transforms DevOps with AI-driven testing, eliminating maintenance and script...

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Leveraging AI to elevate cybersecurity frameworks: the Okta-Palo Alto networks partnership

Okta and Palo Alto Networks integrate to enhance AI-powered cybersecurity, offering unified...

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NEWS
NETSCOUT's enhanced cyber intelligence with adaptive threat analytics

Discover NETSCOUT's Adaptive Threat Analytics, a vital addition to Omnis Cyber Intelligence to...

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NEWS
TigerGraph accelerates growth with strategic investment from Cuadrilla Capital

Amidst rising demand for AI solutions, TigerGraph secures investment to enhance its enterprise AI...

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Videos

AI drives edge infrastructure demand

Dame Dawn Childs, the new CEO of nLighten, shares her excitement at joining the team at nLighten at such a pivotal time for both the company and the broader digital infrastructure sector. She sees a major...

Building better batteries brings multiple benefits

Brian Zahnstecher, Nyobolt’s Chief Power Architect, explains how the company is transforming critical industries with unprecedented uptime using its unique fast charge technology. By leveraging new...

High AI adoption, but limited readiness across Asia

Chris Street, Group Chief Revenue Officer of ST Telemedia Global Data Centres, discusses the findings of a new regional research study, Mind the Gap: Bridging the AI Infrastructure Readiness Divide, examining...

Deep observability and the AI security illusion: why more tools aren't delivering better protection

In this in-depth discussion, Mark Jow, EMEA Technical Advocate & Evangelist at Gigamon, and Sam Lambert, EMEA Channel Director at Gigamon, explore why 83% of breaches now involve AI despite increasing security...

Expert Opinions

Data and open source - are you set up for success?

By Louis Hood, Director, Global Partnerships and Channels at Percona

Recovery defines resilience

By Sean Tilley, Senior Director of Sales, EMEA, and Sam Woodcock, Senior Director of Solutions Architecture, EMEA, 11:11 Systems.

Why software quality needs to be a board-level responsibility

By Carl Andrews, CEO, Original Software

Unlocking the goldmine of conversational data

By Amitabh Misra, Chief Technology Officer, Sprinklr.

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