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Zendesk's AI-Powered revolution: enhancing customer experience
  • Published in AI

Discover how Zendesk's new AI-driven features are transforming customer service through advanced automation and analytics.

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NEWS
Zendesk acquires HyperArc to enhance AI-powered analytics

Zendesk extends its analytics capabilities by acquiring HyperArc, aiming to provide GenAI-powered insights to enhance customer intelligence.

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NEWS
Harnessing Agentic AI: balancing trust and collaboration for future success
  • Published in AI

Agentic AI offers vast economic potential, but trust and human collaboration are essential for effective deployment and scaling.

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NEWS
Addressing inequalities in AI access and training

The Adaptavist Group reveals workplace AI implementation is deepening inequalities, with discrepancies in access to AI tools and training affecting women's and lower earners' opportunities.

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The rise of AI in cybersecurity: insights from ISC2's 2025 Survey

AI adoption is transforming cybersecurity, reshaping roles, and influencing hiring, as highlighted...

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NEWS
Enhancing identity security with generative AI: Quest Software's strategic release

Quest Software's new AI enhancement cuts down investigation time and addresses rising identity...

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NEWS
Revolutionizing cyber readiness: Immersive's new AI-powered lab builder

Immersive unveils its AI-enabled Lab Builder to advance cybersecurity training by offering...

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AWS accelerates AI innovation with $100M investment

AWS expands its Generative AI Innovation Center to usher in the future of agentic AI, enabling...

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NEWS
Sinch AB innovates AI customer communications with Model Context Protocol

Sinch introduces the MCP, enhancing AI-driven communications across global customer interactions....

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NEWS
IFS appoints Kriti Sharma as CEO of IFS Nexus Black to lead Industrial AI innovation

IFS appoints Kriti Sharma as CEO of Nexus Black to spearhead innovative, agentic AI solutions for...

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NEWS
Filo Systems joins NetApp's Excellerator program

Filo Systems joins NetApp Excellerator to refine its AI-driven data compression solutions.

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NEWS
Perforce unveils AI-enabled testing breakthrough for global teams

Perforce Software transforms DevOps with AI-driven testing, eliminating maintenance and script...

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NEWS
Leveraging AI to elevate cybersecurity frameworks: the Okta-Palo Alto networks partnership

Okta and Palo Alto Networks integrate to enhance AI-powered cybersecurity, offering unified...

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NEWS
NETSCOUT's enhanced cyber intelligence with adaptive threat analytics

Discover NETSCOUT's Adaptive Threat Analytics, a vital addition to Omnis Cyber Intelligence to...

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NEWS
TigerGraph accelerates growth with strategic investment from Cuadrilla Capital

Amidst rising demand for AI solutions, TigerGraph secures investment to enhance its enterprise AI...

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Videos

Building better batteries brings multiple benefits

Brian Zahnstecher, Nyobolt’s Chief Power Architect, explains how the company is transforming critical industries with unprecedented uptime using its unique fast charge technology. By leveraging new...

AI continues to shape data centre design and operations innovation - Part 3: Future & innovation

Stefano Mozzato Vice President of Marketing, EMEA, discusses the findings of the Vertiv Frontier report, which details the technology trends driving current and future innovation, from powering up for AI, to...

How real cyber crises expose hidden organisational weaknesses

In this discussion, Marie Hargraves, Principal Crisis Advisor at Semperis, explores how organisations can move beyond firefighting to build true cyber resilience. She explores how fragmented communication,...

How real cyber crises expose hidden organisational weaknesses

In this discussion, Marie Hargraves, Principal Crisis Advisor at Semperis, explores how organisations can move beyond firefighting to build true cyber resilience. She explores how fragmented communication,...

Expert Opinions

Unlocking the goldmine of conversational data

By Amitabh Misra, Chief Technology Officer, Sprinklr.

Why software quality needs to be a board-level responsibility

By Carl Andrews, CEO, Original Software

The Control Paradox: Why Regulated Industries Must Rethink AI in Security Operations

By Brett Candon, VP International at Dropzone AI

How Agentic AI Is Reshaping Enterprise Architecture and the Channel Ecosystem

In this Q&A, Kristian Györkös, Senior Vice President and Global Head of Channel at WSO2, discusses how the rise of agentic AI is reshaping enterprise architecture, driving demand for composable systems and...

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