ServiceNow and SoftwareOne form strategic partnership

 ServiceNow and SoftwareOne Holding have formed a multi-year strategic partnership to transform IT modernisation in the cloud. In the first phase of the partnership, the companies will launch a joint offering for customers that combines ServiceNow’s leading workflow automation capabilities with SoftwareOne’s software and cloud expertise. This will help maximise customers’ ROI of software and cloud spend, enabling reinvestment in innovation and optimising IT operations.

Through the partnership, customers will be enabled to accelerate innovation, enhance operational efficiency, and unlock new growth opportunities. This will allow them to gain IT asset visibility, manage the rising costs of software, and build a solid data foundation to support AI, security, and modernisation initiatives. It will improve employee and customer experiences by delivering end-to-end solutions that automate and optimise platform services. In addition, this approach maximises ROI and ensures an intuitive user experience, making it easier for employees to perform their tasks efficiently - thus, being quicker and better for clients which drives their satisfaction.

“Enterprises navigating cloud-first strategies face the challenge of modernising applications to maximise the value of existing software and hardware investments. SoftwareOne has been a proud ServiceNow Elite partner for years, helping our joint customers unlock the value of their software, cloud, and technology investments,” said Raphael Erb, CEO at SoftwareOne. “This strategic partnership represents a natural progression in our shared mission to help organisations digitally transform while optimising their IT ecosystems. The newly released offering will drive savings and growth for customers at a time of rapid transformation, when cost savings and consolidation matter more than ever.”

“As businesses navigate economic uncertainty, the need to reduce costs while maintaining momentum is more critical than ever,” said Erica Volini, SVP Global Partnerships and Channels at ServiceNow. “Our partnership with SoftwareOne is strategically designed to help organisations manage these pressures and deliver lasting value even in challenging times. This collaboration emphasises both companies' commitment to customer-centric innovation, operational excellence, and measurable business impact. It underscores our shared commitment to empower customers to unlock new opportunities for innovation and growth at scale.”