TCS Partners with The Walton Centre NHS Foundation Trust

Tata Consultancy Services (TCS) has partnered with The Walton Centre NHS Foundation Trust (The Walton Centre), to develop digital solutions that increase the productivity of specialists, reduce waiting times for patients, and enhance the experience.

  • Posted in

To begin with, the two organisations will focus on transforming the experience for outpatient referrals to neurologists. According to The Walton Centre, patients with headaches make up the largest number of such referrals, with a three-month average waiting period to be seen by a consultant. TCS will develop an innovative artificial intelligence-based chatbot, which could transform the way headache patients are diagnosed and treated at the centre in Liverpool.

The chatbot will interact with patients being referred to a neurology or headache specialist and collect details of their condition and the symptoms through a structured set of questions. This will be used to compile a detailed medical history which clinicians can review before the first appointment with that patient and recommend a further course of action.

Depending on the clinician’s assessment, a patient may be put on a fast-track to be examined by a consultant or offered guidance on alleviating symptoms while they await their turn. The chatbot will reduce the need for specialist consultants, whose time is very scarce, to spend their first appointment asking those questions. This will enhance their productivity and help bring down the waiting time for patients. The chatbot will also provide useful information to the patient to help them prepare for and get the best out of their first appointment.

The solution, which will be developed as a prototype, will leverage cloud native, serverless technologies and conversational AI, to ensure clinical safety and effectiveness.

Dr Anita Krishnan, Divisional Clinical Director for Neurology, The Walton Centre, and a Consultant Neurologist specialising in headaches, said: “Technology is a huge part of medicine and it’s exciting to work with TCS to create a new artificial intelligence-based solution which will help our patients. The chatbot system also has potential to be extended into other areas of medicine, which could benefit even more patients. We are working closely with TCS and our other specialist partners to ensure the new solution is effective and safe and improves efficiency and patient outcomes.”

Shalini Mathur, Business Unit Head, Public Services for the UK, Europe & ANZ, TCS, said: “We are pleased to partner with The Walton Centre to transform patient care in the UK using next-gen technologies. These technologies and solutions will help reduce waiting times for patients while improving the productivity of specialist consultants. This creates a blueprint for similar digital innovation in other clinical settings.”

Combining Kyndryl’s advisory, modernisation, management and enterprise AI services and Elastic’s search-powered solutions to help joint customers enhance their data-driven digital transformation initiatives.
75% of business executives are using artificial intelligence for customer experience (AI for CX), but only 20% of business executives rate their own contact centre as delivering industry leading CX, according to latest research by Davies Hickman for Odigo, a leading global provider of Contact Centre as a Service (CCaaS) solutions. The findings also reveal European executives see investing in cloud and AI as becoming central to CX strategy.
While 84% of global executives believe responsible AI (RAI) should be on top management agendas, only 25% have comprehensive RAI programs in place, as shown in a joint study published today by MIT Sloan Management Review (MIT SMR) and Boston Consulting Group (BCG).
Infoblox has published the results of a Forrester Consulting study, which found IT leaders around the world share a ubiquitous appetite for greater network visibility. The findings underscore a convergence in security with networking, which IT decisionmakers now view as the missing strategy that will improve security response, automate compliance tasks, and better manage processes and outcomes.
Supporting the data community with the first free solution to monitor data pipelines and unleash the potential of this new category.
Blaize has formed a strategic partnership with Accton, a premier provider of networking and communications solutions, to bring edge AI computing to the AI inspection market.
New Control-M integrations help every Autonomous Digital Enterprise deliver business outcomes faster with a single platform that manages application and data workflows in an optimised and scalable way.
New cloud-native, SaaS-delivered service to help IT teams address the challenges caused by today’s complex IT environments, resource constraints, and data silos through AI and machine learning.