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Maintel and Avaya enable Telegraph Media Group’s transition to the cloud

Maintel, the cloud and managed services company, working in tandem with Avaya, a global leader in solutions to enhance and simplify communications and collaboration, has enabled The Telegraph Media Group (TMG), a leading publisher, to transition from an on-premise telephony solution to a cloud-based UCaaS platform using Avaya Cloud Office™ by RingCentral®.

TMG were previously utilising a PBX telephony system, which had limited functionality, particularly around the ability to add new users. Keen to move to a more flexible and efficient cloud telephony solution, TMG approached Maintel in conjunction with Avaya to support them in their transition.

As one of Maintel’s first customers for the Avaya Cloud Office UCaaS calling solution, Maintel helped migrate TMG’s business communications into the cloud for their London headquarters.

TMG have already started to realise key benefits from moving their voice solution into the cloud, which includes more functionality and cost savings on maintenance and support as well as freeing up time for the IT Team at TMG to focus on other areas of the business.

Simon Ward, Group Sales and Marketing Director, Maintel commented: “As a long standing customer of Maintel’s, and now our very first Avaya Cloud Office customer, we are very excited to have been able to help transition TMG to a cloud communications solution.”

Avaya Cloud Office helps to reduce cost and complexity while empowering workforces to call and connect across any device from wherever they are. Avaya Cloud Office also easily integrates business applications like Google Drive and Salesforce, making for a customisable true cloud unified communications experience - all under one simple app.

Steve Joyner, Managing Director UK & Ireland, Avaya responded: “TMG now have a fully functional, adaptable cloud phone system in Avaya Cloud Office -- A system that works where and how they want it to, enabling their employees to better communicate, call and engage more effectively across any device. This solution continues to deliver the benefits of cloud communications to more customers worldwide, and we are extremely pleased to see TMG adopt Avaya Cloud Office to meet their needs.”

Carol Johnson, IT Director, Telegraph Media Group added: "We at the Telegraph Media Group Ltd are pleased to be the first customer to implement the Avaya Cloud Office solution, partnering with Maintel."


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