Logo

Masergy upgrades UCaaS analyst

Masergy Communications has introduced the addition of powerful service management capabilities to its UCaaS Analyst performance monitoring portal. UCaaS Analyst now includes a consolidated view of user profiles and service inventory reports. IT professionals have a detailed view of user types, the services and devices they are using and profile status.

The new features and service enhancements are available on-demand to provide real-time call management. New features also include user-customizable dashboards with:
  • Improved data visualizations
  • Ability to view support tickets
  • Access to invoices
 
"Based on customer demand, Masergy is taking the complexity out of the management of business communications by simplifying access and control," said Dean Manzoori, Vice President of Product Management for UCaaS, Masergy. "These new features are part of our UCaaS evolution to provide customers on-demand visibility into their critical communications and collaboration resources."
 
The award-winning UCaaS Analyst is integrated into Masergy's Intelligent Service Control (ISC), delivered from the cloud. It is free-of-charge to all Masergy UCaaS customers, allowing them to view information on their account, increase bandwidth on demand, set quality control levels and monitor service use.

Zayo Europe delivers Pan-European network to GNM in five days

Zayo Europe has delivered a 100G Wavelength network for fellow infrastructure provider GNM in just...

Istres partners with Ericsson, Spie, and Unitel

Launches Private 5G Network for enhanced urban connectivity.

VAST Data and Cisco expand partnership

The VAST AI Operating System, now paired with Cisco UCS and Nexus platforms, and the Hyperfabric AI...

Optical cable with ITU-T G.654.E fibre removes barriers to delivering 800G and beyond

A new proposal for long-haul optical network cables will ‘break through the glass ceiling’ of...

A major infrastructure shift is underway

AI could double the strain or solve it.

Zain Omantel International partners with Horizon Scope Telecom and Iraq's General Telecommunications and Information Company

Connecting the Middle East and Europe via Iraq, the digital terrestrial corridor provides an...

Systal expands global operations

Network and security services specialists continue international growth with opening of expanded...

Virtualized video operation helps unlock the full potential of DAA operation

Orange Belgium, a leading Belgian telecoms operator and provider of voice, video, and data services...

© 2025 - Angel Business Communications Limited

Made with by Angels