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Claranet took home the award for Best Customer Service Strategy at the Storage, Virtualization and Cloud (SVC) Awards last week (21 November 2013), where it was also a shortlisted finalist for Private Cloud Project of the Year. The awards ceremony was held at the Jumeirah Carlton Tower in Knightsbridge, London. The SVC Awards honour the IT industry, specifically companies and teams operating in the storage, virtualisation, and cloud sectors.
Wiebe Nauta, Claranet’s Operations Director, said: “Claranet has always put service excellence and customer service at the heart of its operations. We are delighted to have received the Best Customer Service Strategy Award, which validates our customer-centric approach and recognises our continued commitment to our customers.”
As the leading independent managed services provider in Europe, customer service has been central to Claranet’s business and its success to date. Claranet adopts industry best practice in its service operations, with an ITIL-based service management approach that ensures the highest standards of service are delivered at all customer touchpoints. In addition to winning the SVC’s inaugural customer service award, Claranet has also been shortlisted as a finalist for Quality Service Provider of the Year at the UK Customer Satisfaction Awards, which are run by the Institute of Customer Service.
Nauta continues: “We place great emphasis on establishing genuine dialogue with our customers, and pride ourselves on building long-term, collaborative relationships. No matter how big or small the customer, Claranet places the relationship at the centre of its work, from the initial design and delivery of solutions right through the full lifecycle of those products and services.”
