The new smartphone and tablet interface allows greater mobility for users managing service relationships within IT and with other enterprise service groups such as HR, facilities or legal. Mobile workers can accelerate responsiveness and provide a better service experience across the enterprise. Mobile layouts are enabled by the ServiceNow platform so any IT service automation application or custom application will benefit from these key features:
· End-user Self-service - create and track status of requests directly from smartphones and tablets
· Full ServiceNow Experience – the mobile user has the same experience as on the desktop including Live Feed social collaboration and complete task management, plus a new personal tasks app
· Optimized Navigation - intuitive interface based on how smartphone users work that minimizes clicks, typing or re-training. Every form has a stream view for continuous scrolling. Recents and favorites provide quick access to frequently used documents
“With our distributed organization, the mobility of ServiceNow enables us to bring service automation directly to where people are located,” said Bart Murphy, chief information officer, CareWorks Family of Companies. “In addition, since applications created using the ServiceNow platform are inherently mobile, we eliminate the need to maintain a separate code base for our mobility solutions.”
“Accessing ServiceNow on smartphones and tablets allows information to flow more quickly between field personnel and corporate staff, and approval times can be dramatically reduced,” said Eric Yilmaz, head of projects, Service Stream. “Now, we can better manage service relationships in the field and that benefits our business.”
“IT has generally been unable to fully optimize service applications for the mobile worker,” said Shane Jackson, vice president of marketing, ServiceNow. “ServiceNow application users now get out-of-the box, instant mobility to take full advantage of smartphones and tablets, enabling highly responsive, anywhere, anytime management of service relationships.”
