Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a universal concern, finds new research.

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Software-based, BYO hardware, scalability, compliance features ranked highly important and valuable.
The smart connected device (SCD) market posted another quarter of growth in Western Europe, driven...
Acquires A Systems, Brazil’s most successful independent third-party maintenance services...
Preconfigured VMware® VSAN ready nodes built on AIC’s all-flash array hardware feature...
Fujitsu bietet mit Fujitsu Backup as a Service (BaaS) ab sofort Geschäftskunden jeder...
Druva has established a subsidiary in Japan, further strengthening its investment in the...
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Modernising Oracle with converged infrastructure

Customers who adopt Dell EMC VxBlock technology experienced 99% less planned and unplanned downtime according to a study by IDC.

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