Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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Rackspace announces enhanced DevOps Automation Service

Rackspace has announced new features to its DevOps Automation Service including Windows Support and expanded environment stack support. Rackspace also launched a new DevOps Advisory Service for broader DevOps transformation engagements.

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VMware veterans launch 100% Cloud Managed Platform for Docker, KVM and VMware vSphere

Platform9 has emerged from stealth and unveiled its SaaS platform that transforms an organization's existing servers into an AWS-like agile, self-service private cloud within minutes. The platform significantly reduces the operational complexity for IT and offers single pane of glass management of Docker, KVM and VMware vSphere. Platform9 is currently in beta with a dozen mid-to-large sized organizations.

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Scalr introduces Cloud Cost Analytics

Scalr has announced the release of Scalr Cost Analytics. Scalr Cost Analytics will enable a broad group of stakeholders within an enterprise to understand and analyze the costs associated with using cloud computing resources. This set of features addresses a growing need for IT operations and development to work with financial managers to proactively understand spend, optimize usage and in turn enforce budgetary decisions and controls on cloud infrastructure.

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Bytes selects Cloud-based ITSM solution

Bytes to roll out Unisys Edge Service Management solution to deliver cost-effective IT support services for its business units and customers across Africa.

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The predictions from EMEA Channel expert, Oren Yehudai, Senior Director at Equinix, highlight what...
The first pure play cloud native service provider powered only by Kubernetes, Civo users can deploy...
Alastair Mills and Mike Ing, in partnership with LDC, have brought together DoubleEdge Professional...
New data from Synergy Research Group shows that hyperscale operator capex in the first quarter...
Equinix has extended the global reach of Oracle Cloud Infrastructure to help enterprises across...
The worldwide public cloud services market is projected to grow 21.4 per cent in 2018 to total...
Latest Video

Security considerations for private Cloud

Cybersecurity today can feel complex, especially if you are moving to or managing cloud security. But it doesn’t have to be. Hear from Rackspace Principal Architect, Luke Huckaba, as he explains some of the major concerns around Private Cloud and Security, and how Rackspace is helping to solve these issues both internally and for customers.

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