Ovum reveals 90% of organizations are putting their futures at risk by not adapting to customers

Preliminary research by Ovum shows that 90 percent of organizations are at risk of becoming irrelevant to their customers unless they can learn to adapt much faster and in ways that customers value. While CRM systems are prevalent, businesses are being held back by slow decision cycles, a lack of workforce engagement, operational and channel silos and a serendipitous attitude toward innovation.

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Businesses are risking a "big data overload" according to leading business telecoms...
NG Bailey’s IT Services division has opened a new logistics centre in Canary Wharf, London,...
InterContinental Shenzhen, Shenzhen Telecom and Huawei have signed a strategic cooperation...
Nokia DelOps (Delivery and Operations) approach and Continuous Integration and Continuous Delivery...
Research reveals seven in 10 actively avoid companies that have technical issues.
John Chambers to become Executive Chairman, effective July 26.
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Enhancing the dining experience for McDonald’s Belgium

McDonald’s Belgium partnered with Purple, Cisco Meraki and Socialspot to deliver a fast, free and secure guest WiFi network in over 80 restaurant locations across Belgium.

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