Ovum reveals 90% of organizations are putting their futures at risk by not adapting to customers

Preliminary research by Ovum shows that 90 percent of organizations are at risk of becoming irrelevant to their customers unless they can learn to adapt much faster and in ways that customers value. While CRM systems are prevalent, businesses are being held back by slow decision cycles, a lack of workforce engagement, operational and channel silos and a serendipitous attitude toward innovation.

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Ooredoo Qatar has selected Nokia to build a 5G cloud native core network to support delivery of...
OnApp has joined Intel, BT, Cambridge University, NEC and other field leaders on the EU-funded...
While offering free Wifi in-store can offer additional conversion opportunities to retailers,...
New release of Dell Active System Manager supports deep integration with the VMware portfolio to...
The speed of digital transformation and short life-cycles of device and services is increasing the...
Improving customer experience could bring more sales, a better reputation and a higher market share.
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Enhancing the dining experience for McDonald’s Belgium

McDonald’s Belgium partnered with Purple, Cisco Meraki and Socialspot to deliver a fast, free and secure guest WiFi network in over 80 restaurant locations across Belgium.

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