Ovum reveals 90% of organizations are putting their futures at risk by not adapting to customers

Preliminary research by Ovum shows that 90 percent of organizations are at risk of becoming irrelevant to their customers unless they can learn to adapt much faster and in ways that customers value. While CRM systems are prevalent, businesses are being held back by slow decision cycles, a lack of workforce engagement, operational and channel silos and a serendipitous attitude toward innovation.

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IT departments must free themselves from the pressures of tactical necessities before they can be...
Sungard Availability Services (Sungard AS) has revealed that UK invocations have hit their highest...
Technology milestone paves the way for wide-scale mobile edge computing and network slicing, and...
Recent results from a survey conducted by document management solutions provider, Margolis have...
Arrow Electronics, Inc., has announced that New Horizons Worldwide, Inc. (formerly pink:NWRZ),...
New study scorecards IT performance against business and customer-value building metrics;...
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Enhancing the dining experience for McDonald’s Belgium

McDonald’s Belgium partnered with Purple, Cisco Meraki and Socialspot to deliver a fast, free and secure guest WiFi network in over 80 restaurant locations across Belgium.

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