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IT Management + Service

NEWS

A&O IT Group consolidates disparate IT estate

Managed services provider selects SolarWinds MSP for remote monitoring and support.

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NEWS

Micro Focus introduces CISO resource to accelerate enterprise resilience

CyberResilient.com equips cyber leaders with strategic knowledge and an intelligent assessment tool to help evaluate operational risk and drive growth in times of uncertainty.

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NEWS

Infovista works with Rakuten Mobile

Strategic radio planning delivered as microservices pave the way for future network automation solutions.

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NEWS

Digital.ai and BMC collaborate

Digital.ai has formed a strategic alliance with BMC to provide an advanced, AI-driven change management and service desk analytics solution for customers of the BMC Helix ITSM solution.

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NEWS

What happens next?

International Data Corporation (IDC)has publishd its worldwide information technology (IT) industry predictions for 2021 and beyond.

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NEWS

Research shows surge in IT support requests will prompt service desk investment

Research conducted by YouGov on behalf of Cantium Business Solutions, a specialist provider of IT, HR and Finance solutions, has revealed how IT support services have coped since the start of the lockdown period.

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The emergence of agentic AI: navigating enterprise adoption in Europe and the Middle East

As AI technologies mature, enterprises transition from pilots to full-scale implementations,...

Puppet by Perforce: Here’s why nobody’s really ready for NIS2

Despite being published in late 2022 and coming into effect in January 2023, the second Network and...

USU to equip BWI and German Federal Armed Forces with central IT service management platform

Extensive, long-term framework agreement with eight-figure total volume.

SUSE Manager 4 makes IT transformation more cost effective and secure

SUSE Manager for Retail 4 is also available, delivering open source infrastructure management...

92% of IT decision-makers believe ITSM implementers fail customers

Research shows implementers tied to vendors sell too many licences or wrong software to customers...

Application performance visibility seen as key to boosting business processes and user experience

Refining network monitoring vital in optimising performance but cost issues remain.
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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