NEWS

Resiliency remains elusive for many

71% of US companies cited supply chain disruption as the biggest issue; in the UK 73% Brexit remains the primary source of disruption.

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NEWS

Princess Alexandra Hospital NHS Trust delivers streamlined IT Services with Freshworks

Freshservice is enabling clinicians to focus on the core business of patient care, by freeing up time lost to common IT queries.

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NEWS

BT aims for £25m in savings by leaping towards AI-led operations with ServiceNow

BT’s Digital unit is working to modernise the Group’s service management with the delivery of a unified service management platform, ServiceNow.

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NEWS

Companies resolved employee IT issues 23% faster in 2021

Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents, and chatbots helped companies delight employees in the remote and hybrid work era.

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NEWS

Majority of CIOs want to replace current technology

Research commissioned by Lenovo reveals CIOs are more involved than ever before in areas outside their traditional technology purview, such as business model transformation, corporate strategy, and sustainability.

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The numbers are in, and they paint a picture of transformation at unprecedented scale. As MIT's...
Nutanix has introduced new solutions that will allow IT teams to deploy, upgrade and troubleshoot...
Despite being published in late 2022 and coming into effect in January 2023, the second Network and...
CompTIA unveils an updated Linux+ certification exam, emphasizing AI, automation, cybersecurity,...
Disparate tools and a reliance on manual processes lead IT teams to waste nearly half (42%) of...
99.7% of organizations recognize AI's potential to overcome IT challenges and drive efficiency, but...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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