NEWS

Apptio improves technology investment decision-making

Portfolio-wide enhancements to Business Intelligence reports, cloud optimization capabilities and agile planning enable better technology investment decisions.

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NEWS

Resiliency remains elusive for many

71% of US companies cited supply chain disruption as the biggest issue; in the UK 73% Brexit remains the primary source of disruption.

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NEWS

Princess Alexandra Hospital NHS Trust delivers streamlined IT Services with Freshworks

Freshservice is enabling clinicians to focus on the core business of patient care, by freeing up time lost to common IT queries.

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NEWS

BT aims for £25m in savings by leaping towards AI-led operations with ServiceNow

BT’s Digital unit is working to modernise the Group’s service management with the delivery of a unified service management platform, ServiceNow.

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NEWS

Companies resolved employee IT issues 23% faster in 2021

Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents, and chatbots helped companies delight employees in the remote and hybrid work era.

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Tacton, a global leader in enabling smart commerce for manufacturers, has adopted Sumo Logic as...
Ivanti, the company that unifies IT to better manage and secure the digital workplace, has...
Full-Stack Observability ecosystem helps customers fulfill their specific observability needs...
Freshservice unified incident response management with AI-enhanced alerting enables any business to...
Next Generation AIOps capabilities powered by new algorithms add external data and events to drive...
Your.Cloud acquires Comm-Tech to enhance TICTS sector expansion in the UK, marking a strategic move...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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