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IT Management + Service

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COMPAREX launches SAM2GO NextGen

COMPAREX SAM2GO NextGen helps organisations discover, obtain, manage and optimise their SaaS applications, providing a path to greater insights, increased security and lower total spend.

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A Catalyst to unify enterprise data management

Qlik continues to execute on its mission to provide enterprise customers with end-to-end data management and analytics solutions with the release of Qlik Data Catalyst™ 4.0.

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Unifying automation across hybrid cloud management

Red Hat Ansible Tower 3.4 introduces new workflow features, security standards, designed for simplified and more secure management across hybrid IT environments.

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Service desk data under valued

Joint research by SDI and Freshworks reveals that only 38% of service desk teams provide businesses with context on data.

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Kaseya acquires IT Glue

Company remains committed to building on vendor-agnostic, open-platform approach to support the heterogeneous environments of MSPs.

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Application performance visibility seen as key to boosting business processes and user experience

Refining network monitoring vital in optimising performance but cost issues remain.

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Two-thirds of European SMBs yet to fully optimise their business for hybrid working

New Dynabook research shows almost half of European SMBs are losing at least 12 working days a year...

SolarWinds AI launches to transform IT Service Management

Generative AI engine developed under new AI by Design framework debuts in company’s premier ITSM...

Research finds IT support positively transformed by pandemic

Satisfaction with IT service desks improved in 65% of businesses following COVID-19 lockdowns;...

Assured data protection appoints new SVP for global market strategy

Assured Data Protection strengthens global operations with Alvaro Gonzalez's appointment as Senior...

SUSE Manager 4 makes IT transformation more cost effective and secure

SUSE Manager for Retail 4 is also available, delivering open source infrastructure management...

Aperam selects HCL Technologies to transform end-user experience

HCL to transform the end-user experience and IT operations for Aperam through best-in-class...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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