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Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for...

Internet of Things trial unleashes Peterborough’s smart city potential

Social housing locations across Peterborough have been transformed into a Smart City test bed –...

Traxens successfully deploys connected freight wagons in collaboration with CFL multimodal

Traxens’ IoT solution will be used to track smart wagons delivering cargo in Europe and China.

IoT ROI is less than three years

Over half of business and IT leaders now expect return on investment for IoT projects within three...

Public sector IoT projects fail at pilot stage

Nearly three-quarters (74%) of public sector IT decision-makers say that their organisation has not...

Employees don't fear automation and are happy to re-skill

Almost 5,000 knowledge workers and business decision makers share their insight on how RPA is...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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