NEWS

Automation is making work 'more human', research reveals

Academic research shows that organisations augmented by automation technologies are 33% more likely to be 'human friendly' workplaces, in which employees are 31% more productive.

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NEWS

Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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VIDEO

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Nearly three-quarters (74%) of public sector IT decision-makers say that their organisation has not...
86% of IT executives surveyed believe human work, AI systems, and robotic automation must be...
Streets Ahead contractor Amey partners with Smart City operator Connexin to build the latest UK...
Fujitsu will begin sales of a new IoT Measuring device for the apparel industry. The new device...
Microshare Inc., a leader in workplace building solutions like contact tracing, predictive...
Vodafone Business has launched its 2020 IoT Spotlight report, focused on the impact IoT is having...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

Read more