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Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for...

Twilio partners with Microsoft Azure IoT

IoT solutions often ignore identity and authentication best practices due to cost and complexity,...

IoT partnership

Collaboration makes it easier for customers to deploy Internet of Things (IoT) solutions across...

Automation is making work 'more human', research reveals

Academic research shows that organisations augmented by automation technologies are 33% more likely...

Eseye partners with Verizon

Enables customers to localise IoT devices in the US and eliminate permanent roaming issues.

Microshare forms global alliance with Rackspace

Microshare Inc., a leader in workplace building solutions like contact tracing, predictive...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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