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The Internet of Things (IoT) is the emerging technology that offers the most immediate...
New survey reveals that 48% accelerated automation projects as a result of the pandemic, with cost...
“Self-service” analytics that can monitor and respond to IoT data in real-time now available to...
Capgemini's World Quality Report 2018 shows that customer experience is the top priority for...
To increase the resiliency of IoT devices from cyber-attacks, IoT manufacturers need to have a...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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