NEWS

B2B businesses are underestimating customer service and must learn from the B2C approach

The continuing consumerisation of business customers has fundamentally shifted organisational buying behaviour – now the B2B market must acclimatise.

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R_Block & DREAM form partnership

Giving developers reputation control and make the decentralised identity reality.

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NEWS

Service data - the key to success?

Asset and service data will have a gravitational pull beyond service departments, putting a new business lens on enterprise performance, according to a new global research report, “The Rise of Asset and Service Data Gravity”, conducted by Vanson Bourne on behalf of ServiceMax from GE Digital.

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Life sciences lag behind with AI

Life science professionals highlight technology and healthcare as collaboration priorities for ensuring successful application of AI.

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NEWS

BBVA selects IPsoft to automate its customer support services

BBVA and IPsofthave form ed a partnership for the joint development of a new generation of digital customer support services powered by artificial intelligence technologies, based on IPsoft’s virtual assistant, Amelia. 

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New research from Opinium, commissioned by Dell Technologies in the UK, suggests British businesses...
Automation will do away with many roles within a decade, tech bosses believe.
The 13th eGovernment Benchmark Measurement for eGovernment Services evaluates the priority areas...
Five-year deal underpins Kantar’s journey to becoming the pre-eminent global data and insights...
Just 43% of employees are happy with their work-life balance and 30% are planning a career change.
New report says more effective use of digital technology by start-up and scale-ups could boost the...
Latest Video

Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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