NEWS

B2B businesses are underestimating customer service and must learn from the B2C approach

The continuing consumerisation of business customers has fundamentally shifted organisational buying behaviour – now the B2B market must acclimatise.

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R_Block & DREAM form partnership

Giving developers reputation control and make the decentralised identity reality.

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NEWS

Service data - the key to success?

Asset and service data will have a gravitational pull beyond service departments, putting a new business lens on enterprise performance, according to a new global research report, “The Rise of Asset and Service Data Gravity”, conducted by Vanson Bourne on behalf of ServiceMax from GE Digital.

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Life sciences lag behind with AI

Life science professionals highlight technology and healthcare as collaboration priorities for ensuring successful application of AI.

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NEWS

BBVA selects IPsoft to automate its customer support services

BBVA and IPsofthave form ed a partnership for the joint development of a new generation of digital customer support services powered by artificial intelligence technologies, based on IPsoft’s virtual assistant, Amelia. 

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Taming IT complexity with an “open” approach offers a strong path to success in today’s...
Leading technology and workforce development companies release comprehensive report, analyzing...
F5’s 2024 Digital Enterprise Maturity Index finds that more than a quarter of organisations are...
A new digital transformation service offering from DatacentreSpeak is aimed at medium-sized...
Australia’s economy benefits the most from machine learning under scenarios which assume...
BOXX Insurance is set to join Zurich Insurance Group, continuing its mission in cyber insurance and...
Latest Video

Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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