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Digital Business

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Customer service - the future is virtual

Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc.

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Where next for the agritech revolution?

The race is on to become the dominant digital platform in the agriculture sector, harnessing technologies that boost agricultural productivity through data capture and integration, according to new research from PA Consulting Group.

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NEWS

Gatwick is world’s first major airport to introduce a cloud-based Flight Information System

Gatwick’s 1200 cloud-based screens take up only 3Mbps – making the system extremely fast and responsive.

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Filestream’s EDMS supports GDPR compliance and rapid business growth at Kingsley Healthcare

File Stream integrates with DocuSign to provide a digital signature and contract exchange solution for patients and staff.

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NEWS

Microsoft and Ordnance Survey join forces to teach machines how to identify types of roofs

Machine goes from zero to 87% accuracy in five days.

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NEWS

Sharp rise in concern over digital threats

Lack of internal resources and exploding cybercrime a ‘perfect storm’ for CISOs and their teams.

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Customer frustration over chatbots as companies fail to test accessibility for vulnerable customers

New report finds that AI-enabled chatbots are the least satisfying customer experience and most...

Edmond Shipway optimises its IT license investment

Edmond Shipway is a multi-award-winning, UK-based, multi-disciplinary construction consultancy with...

Accelerating towards a digital future: The case for modernising UK infrastructure

BT's latest study highlights significant economic and environmental benefits from migrating to...

Flare launches Foretrace for employee identity protection

Flare introduces Foretrace, providing employees with tools to help monitor and address personal...

Uniper Wärme GmbH modernises SAP IS-U System

Uniper Wärme GmbH has completed a major transformation of its IT infrastructure, upgrading its SAP...

Channel build resilience in the face of change

Agilitas IT Solutions has launched its ‘CONNECT for Stronger Resilience’ report. This guide is...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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