NEWS

Customer service - the future is virtual

Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc.

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Where next for the agritech revolution?

The race is on to become the dominant digital platform in the agriculture sector, harnessing technologies that boost agricultural productivity through data capture and integration, according to new research from PA Consulting Group.

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NEWS

Gatwick is world’s first major airport to introduce a cloud-based Flight Information System

Gatwick’s 1200 cloud-based screens take up only 3Mbps – making the system extremely fast and responsive.

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Filestream’s EDMS supports GDPR compliance and rapid business growth at Kingsley Healthcare

File Stream integrates with DocuSign to provide a digital signature and contract exchange solution for patients and staff.

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NEWS

Sharp rise in concern over digital threats

Lack of internal resources and exploding cybercrime a ‘perfect storm’ for CISOs and their teams.

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HCL Technologies (HCL) has introduced HCL Digital Experience (DX) 9.5, founded on the former IBM...
In a new survey, Chatbots are still at the top spot as the digital trend considered most important...
Insight Intelligent Technology Index reveals two thirds of CIOs feel IT is being setup to fail,...
Transforming the digital employee experience with AI-powered insights and seamless IT management.
BMC has released findings and analysis from its survey and corresponding report, Putting the...
Accenture and Microsoft, together with their joint venture Avanade, are joining forces to tackle...
Latest Video

Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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