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Digital Business

NEWS

Customer engagement saw dramatic decline across the economy during COVID-19 lockdown

Customer call volumes fall by more than 90% in worst-hit industries, but estate agents experience surge in June.

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NEWS

IT leaders not equipped to handle post-pandemic workplace

Predicted rise in spending on technology as decision makers focus on digital collaboration tools.

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NEWS

Retail workers remain positive

Despite unanticipated challenges, retail workers find new sense of pride as ‘key workers’.

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NEWS

Mindtree partners with Husqvarna Group

Gardening product manufacturer shifts toward product IT operating model to increase agility.

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NEWS

Pandemic speeds up digital transformation efforts by five years or more

Twilio has published the results of a global survey measuring the impact and outlook of the COVID-19 pandemic on businesses’ digital engagement strategies.

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NEWS

Remote work study suggests bosses need more time

While 95% of business leaders are comfortable with employees working remote, 69% said they were not completely prepared to support extensive remote work at the start of the COVID-19 outbreak.

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The average IT employee rates their WFH happiness at 7/10

66% say they work longer hours WFH.

Advancing AI-driven automation

Boomi has introduced a set of product innovations designed to accelerate and scale intelligent...

Rising customer expectations makes “exceptional” the new service baseline

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies...

Utilities call for more government funding to drive smart utility development

Senior professionals at utility companies are calling for more government funding to help drive...

Businesses opening up to security risks by failing to gain grasp of DevSecOps

DevOps approaches have become a fixture in most businesses, but integration with security...

Business leaders think of digital as a continuous evolution, not a transformation

C-suite research reveals businesses must embrace constant evolution and iteration to achieve...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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