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Governments and public sector organisations spend millions globally each year destroying data storage devices

New Blancco report sparks conversations on SSD policy reform, revealing financial and environmental costs as well as security concerns for public sector organisations.

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NEWS

Nexthink publishes Digital Employee Experience For Dummies

The special edition book aims to educate IT Leaders on understanding and creating better DEX in the enterprise.

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NEWS

Customer experience innovation set to undergo exponential growth

Customer contact center operations are set to undergo a transformation to improve customer experience delivery, finds new research from Frost & Sullivan. Commissioned by Webhelp, the study of over 1,000 senior customer experience management professionals, finds organizations are embracing technology and new ways of working to deliver improved customer service, with 98% planning to transform operations within 24 months.

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NEWS

Technology leaders examine IT's environmental impact

Notable trends include: opting for a hardware upgrade over a refresh, improving start up time and educating employees on simple greener IT practices.

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NEWS

Pacific Textiles drives digital transformation with new infrastructure for legacy and cloud-native applications

Canonical announces that Pacific Textiles chose Canonical Charmed OpenStack for its infrastructure upgrade. The new private cloud environment allows keeping the legacy workloads running continuously and launching new cloud-native services simultaneously.

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NEWS

Customer turnover rate hits 33%

“The Great Customer Resignation,” fueled by poor customer experience (CX) and a lack of customer centricity, is hitting businesses hard, new research from SugarCRM has found. The average customer turnover rate is now nearly one-third globally and 33 percent in the UK, meaning businesses are losing nearly one out of every three customers they gain.

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Parque Hospitales digitises patient care process

This complete digitisation solution is the result of integrating the SAAFE automatic billing...

Hybrid workers have dangerous habits

Business leaders must strike a balance between flexibility and security to address risky behaviours...

Blockchain offers environmental hope

Blockchain applications could disrupt how the world manages environmental resources, helping to...

Integration challenges threaten digital transformation

Only 37% of IT teams were able to complete all the projects asked of them last year, and are asked...

Amica Insurance digitally transforms claims handling

Amica’s field adjusters adopting innovative mobile tools to enhance customer experience.

Enfield Council to be “Digital by Default”

London-based council to cut costs, boost digital citizen engagement and increase efficiency by 30%...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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