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The pandemic caused an abrupt shift to the way we work and is expected to have implications for years to come. The biggest impact was on businesses that had to pivot to remote working. By Jay Turner, Vice President, Development and Operations at Console Connect by PCCW Global.
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Throughout the past year, the series of lockdowns and continued uncertainty have brought new focuses under the spotlight. Indeed, the pandemic has not only led to a preoccupation with public health, but has also dramatically altered the way people work, live and interact, with digital experiences brought to the fore front. Naturally, this has influenced customer behaviour. By Ash Finnegan, digital transformation officer, Conga.
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By Kevin Schwarz, director, transformation strategy EMEA at Zscaler.
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By Dan Davies, CTO at Maintel.
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