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The term ‘customer experience’ has risen to prominence with the digitisation of services, particularly in the increasingly competitive and complex banking and telecommunications sectors. But in reality, customer experience is much more than a strategy to navigate a competitive landscape and digital disruption. It has to be the absolute central cog in a business, with everything else – from product sets, to go-to-market strategies – designed around it. By Lee James, CTO, EMEA at...
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Technology advancements are changing the way employees work and where they work. By Matt Saunders, Head of DevOps at Adaptavist.
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Data growth has been on a steep trajectory, and IDC is expecting 103 zettabytes of data to be generated worldwide by 2023. With the proliferation of IoT devices, 5G-enabled technologies, and the massive growth of video, we’re just scratching the surface in terms of how companies will be storing and extracting value from data. That said, if there’s one certainty about entering the zettabyte age, it is the fact that companies need to reconsider how they architect data centres to meet these...
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History will show we are in the middle of an application explosion. Ten years ago, there were 52 million apps available globally. Now there are 335 million; and by 2024 it is forecast there will be almost three quarters of a billion. By Jean-Pierre Brulard, SVP & GM, VMware EMEA.
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Today’s business landscape has become increasingly complex, with geopolitical events like Brexit and the knock-on effect this will have on tariffs and freedom of movement impacting day-to-day operations. At the forefront of navigating this constantly changing marketplace is the procurement department, which has become a more strategic part of every business – perfectly poised to help manage and predict supply chain risk, unlock innovation, create sustainable cost savings, and help grow...
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As technology continues to become increasingly complex, organisations are being challenged to efficiently and effectively manage their IT infrastructure. This is especially true for small and medium enterprises (SMEs) who can find the implementation of new standards, technologies and regulations such as the GDPR overwhelming. Business success and staying a step ahead of the competition is now requiring companies to leverage their data to make fast and accurate business decisions, however many...
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