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AI in ITSM: current landscape and future challenges

Exploring the widespread yet challenging adoption of AI in ITSM, and the operational hurdles...

GigaSpaces launches InsightEdge portfolio

GigaSpaces has introduced the InsightEdge portfolio, a new suite of in-memory computing platforms,...

DORA metrics accelerate the mainframe DevOps journey

New enhancements include Venafi integration for better security controls.

Businesses fail to measure or monitor customer service quality

Research highlights lack of consensus on what quality means and finds many businesses prevented...

Why Jersey chose BridgeHead’s HealthStore® for its state-of-the-art healthcare vision

After evaluating all leading solution providers, the States of Jersey selected BridgeHead’s...

Breaking down the AI trust barrier: turning doubt into opportunity

Explore how AI trust barriers hinder progress and how transparency and security can turn hesitation...

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How to Turn Data into Business Value

Marc Chemin, Global Insights & Data Consulting Leader, shares his view on how our clients can exploit big data and analytics to enhance organizational revenues, customer satisfaction and business processes.

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