Tickets.com transforms IT service delivery

Tickets.com is successfully using ServiceNow software-as-a-service as a global, automated platform that supports rapid business growth and helps ensure quality and customer satisfaction. While Tickets.com utilises the “out-of-box” ServiceNow application framework to support IT functions, the company also develops custom applications on the ServiceNow platform to meet business needs and opportunities beyond IT, especially to quickly and reliably prepare for events.

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Measurement and analysis are key

Continuity Software has announced the results of the Continuity Software IT Operations Analytics Benchmark. Based on results collected across a variety of industry verticals - including financial services, healthcare, manufacturing, and retail - the benchmark underscores the importance of operational analytics in meeting IT performance goals.

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IBM to acquire Aspera

IBM has announced a definitive agreement to acquire Emeryville, CA-based Aspera, Inc. Aspera’s technology helps companies securely speed the movement of massive data files around the world. Financial terms of the deal were not disclosed.

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Claranet research points to importance of network-integrated cloud services

Nearly half of businesses are concerned about cloud’s dependency on internet access, finds Claranet’s 3rd annual cloud adoption survey. Around half of UK cloud users are concerned about cloud’s dependency on internet access, potentially inhibiting organisations’ experiences of cloud computing, Claranet’s third annual cloud adoption survey has found. The findings, states the Managed Services Provider (MSP), serve as a reminder of the importance of the network to...

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Nokia has launched Nokia Data Marketplace as-a-service to facilitate secure sharing of data and AI...
Redis Enterprise on Microsoft Azure simplifies the development of highly performant, resilient, and...
VAST Data has unveiled the full vision for the company by introducing a transformative data...
Pharmascience to use Exasol to support a broad range of reporting needs.
Long-standing MariaDB user turns to the source for cloud database-as-a-service.
Enables business and IT leaders to extract precise business insights from data in real-time, in...
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How to Turn Data into Business Value

Marc Chemin, Global Insights & Data Consulting Leader, shares his view on how our clients can exploit big data and analytics to enhance organizational revenues, customer satisfaction and business processes.

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