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AI in ITSM: current landscape and future challenges

Exploring the widespread yet challenging adoption of AI in ITSM, and the operational hurdles...

Companies’ reliance on IT Managed Services increases in 2023

IT channel partners selling managed services are poised for robust growth in 2023, with a new...

Exabeam partners with Snowflake

Collaboration enables organisations to identify risk across the entire business ecosystem and...

UK law firms report higher AI usage and operational gains

UK legal firms surpass global counterparts in AI adoption, driving efficiency and profitability.

Swisscom optimises customer experience

Swisscom, the largest telecommunications service provider in Switzerland, selects Ericsson Expert...

Sustainability, customer experience and productivity suffer due to lack of data capabilities

A third (32%) of manufacturers agree that data is one of their most valuable assets, comparable to...
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How to Turn Data into Business Value

Marc Chemin, Global Insights & Data Consulting Leader, shares his view on how our clients can exploit big data and analytics to enhance organizational revenues, customer satisfaction and business processes.

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