Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a universal concern, finds new research.

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CA Technologies introduces the Management Cloud

CA Technologies has introduced the Management Cloud – a broad portfolio of easy-to-use CA applications, delivered from the cloud, that enable customers to make the right portfolio decisions, deliver exceptional service experience and empower the modern, mobile workforce.

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According to new research from the Infosys Knowledge Institute, companies can generate over $460...
AI is transforming business decisions, emphasising governance and the human-machine alliance for...
Delta Electronics, MODEC and Eld Energy collaborate on a maritime hydrogen energy project targeting...
Redis Labs, the home of Redis and provider of Redis Enterprise, has revealed new Redis Enterprise...
Allows enterprises to stream feature flags to their apps in milliseconds and export data records on...
Solution plays a key role in enterprise digital transformation initiatives by providing needed...
Latest Video

How to Turn Data into Business Value

Marc Chemin, Global Insights & Data Consulting Leader, shares his view on how our clients can exploit big data and analytics to enhance organizational revenues, customer satisfaction and business processes.

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