FitFlop selects Sunrise Software to step up social media communication and enhance customer service

Sunrise Software says that FitFlop, creators of biomechanically engineered footwear, has selected its flagship product, Sostenuto, to create a new streamlined Customer Service Desk facility. Scheduled to go live in April 2013, the Sostenuto platform will give FitFlop a future-proof system that will support the company’s ambitious plans to increase customer interaction through social media networking sites. Sostenuto will provide a streamlined Service Desk for both external customers and...

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Tibco tools up for CEM

Customer Experience Management is one of the ultimate services IT can deliver to any business, as it covers all aspects of the relationship: good, bad or indifferent, between a business and its customers, and Tibco is closer than most to delivering it should it choose to acknowledge the fact

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Searching for the integration solution

Ontology’s semantic search tools could short circuit the need for many integration projects, and putting appropriate data together is the ultimate goal

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Computacenter: Seit 15 Jahren ausgezeichneter Cisco Gold Partner

Unternehmen erhält erneut Master-Zertifizierung für Managed Services, Security und Unified Communications

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DEVK entscheidet sich in Kfz-Sparte für drebis

Mandatsbeauftragungen und Schadenkommunikation laufen ab sofort über Softwareplattform von adesso

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Solve 2015: London - Andy Williams, Rackspace

Solve London - How Great Support Matters in a SaaS World.

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