Digitalisation World

Rekord gives Zendesk a richer ticket

Published in Cloud + MS Infrastructure

Foehn’s new Rekord application makes Zendesk support ticketing a great deal richer as an information source, by linking in customer-delivered information from emails, websites, phone calls, and social media sources such as Twitter and Facebook

Published in Cloud + MS Colocation/Hosting Storage + Servers Storage Technology

BridgeSTOR, LLC has announced the latest member of its Coronado family of Cloud Storage and Gateway products. BridgeSTOR’s Coronado Synchronization Server enables business enterprises, government entities and other users of Amazon Simple Storage Service (S3®), public object storage and private cloud storage to easily and securely access cloud-resident data from multiple locations world-wide without regard to the data’s physical location.

Published in Cloud + MS Infrastructure Management Storage + Servers

Enhances capacity planning and Ethernet services visualization.

Published in Cloud + MS Colocation/Hosting Security + Compliance Security-as-a-Service Storage + Servers Storage Technology

New service protects healthcare databases and applications, reducing the scope of compliance and time to audit for healthcare IT organisations.

Published in Cloud + MS Infrastructure Management Storage + Servers

ManageEngine has announced the general availability of change workflows for its flagship ITIL-ready help desk software,ServiceDesk Plus. The move lets IT teams define a systematic way of initiating and implementing a change and automate the entire process. An online demo of the ServiceDesk Plus change workflows is available athttp://demo.servicedeskplus.com/.