Customer service being overlooked, survey shows

Commissioned by KANA Software, the survey shows that the majority of business managers think customer service plays little part in generating additional revenue

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Lantronix® SLB™ eliminates branch office downtime

Next-generation SLB now available in Europe and Asia; Enterprise users improve customer response time, reduce IT management costs, and maximise productivity

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FTSE 250 health company optimises IT service delivery

Synergy Health, the trusted experts in global health, have selected assyst, the leading IT Service Management (ITSM) solution from Axios Systems, to optimize IT service delivery to their global user base.

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Onyx Group named office Public Sector Cloud Supplier

Data Centre & Cloud specialists Onyx Group are celebrating once more as they have been named as one of the official Cloud Computing suppliers to the government.

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Delivering deeper understanding of customers

Zendesk, Inc. has launched Insights, its next-generation analytics tool for organizations to measure and visualize the impact of their customer service interactions managed through its cloud-based customer service platform.

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Alfresco Software plans to significantly broaden cloud deployment choice with the introduction of...
INNIO has secured an order from VoltaGrid, strengthening their collaboration on scalable power...
Extreme Networks has introduced ExtremeCloud™ IQ, said to be the industry’s first end-to-end...
Pure Storage has expanded its Evergreen Storage Service (ES2) to provide customers with a unified...
Rackspace Technology announces SBTi approval of its net-zero emission goals, aligning with global...
F5’s State of Application Services Report showed that 88% of surveyed EMEA organisations are...
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Solve 2015: London - Andy Williams, Rackspace

Solve London - How Great Support Matters in a SaaS World.

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