Delivering deeper understanding of customers

Zendesk, Inc. has launched Insights, its next-generation analytics tool for organizations to measure and visualize the impact of their customer service interactions managed through its cloud-based customer service platform.

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Cabinet minsters fail to see the big picture in shift to SMEs

Cabinet Ministers are failing to grasp the bigger picture behind the government’s move to embrace IT services supplied through SMEs says Peter Groucutt, managing director of Databarracks. This is following comments that small firms are apparently unable to effectively support the IT capabilities of government departments. Recently, Vince Cable, business secretary, and Ed Davey at the energy department, revealed to the prime minister that government departments are at a virtual...

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Kwintet invests in a unified communications future with Interoute

The global manufacturer expects to greatly reduce costs by rolling out Interoute Cloud Hosted Microsoft Lync to mobile users across its global offices.

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Calyx extends management services portfolio

Calyx has significantly extended its Managed Services portfolio, offering more proactive customer support and allowing businesses to benefit from reduced risks of downtime and enhanced productivity.

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Over the past decade, cloud computing has become the foundation for the delivery of mobile and...
36 per cent of third party IT deployments driven by a shortage of in-house skills, finds Claranet.
Calitii, under Synechron, becomes a ServiceNow Elite Partner, reflecting its prowess in AI-driven...
In a strategic move for growth, Open Line announces plans to join Conscia Group, furthering their...
Nutanix has published the findings of its fifth global Enterprise Cloud Index (here) survey and...
IONOS partners with Emma in hopes to enhance European multi-cloud solutions, providing sovereignty,...
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Solve 2015: London - Andy Williams, Rackspace

Solve London - How Great Support Matters in a SaaS World.

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