Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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Unisys wins contract worth up to 28 million dollars

Defense Information Systems Agency selects Unisys to continue supporting the department's enterprise resource planning, systems management and other activities.

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Security breaches can go undiscovered for weeks

Tripwire, Inc has announced the results of a survey of 215 attendees at the Black Hat USA 2014 security conference in Las Vegas, Nevada.

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Survey reveals importance of hosting outsourced data locally

80% of IT decision makers agree that backing up their organisation’s vital information near their offices gives them peace of mind.

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Cognizant has entered into an agreement to acquire New Signature, one of the world’s largest...
Leaseweb Global opens Leaseweb Japan
Retail will forever be an industry that must constantly reinvent itself in response to, and...
IT Leaders are having to deliver enterprise-wide innovation by committee.
SAP has introduced a comprehensive set of resources, services, and financial incentives to help...
A10 Networks has introduced an advanced solution for Service Providers to deliver more profitable...
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Solve 2015: London - Andy Williams, Rackspace

Solve London - How Great Support Matters in a SaaS World.

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