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Pivotal launches London Innovation Hub

Sainsbury’s, Volkswagen, and Fidelity International among European businesses working with...

Businesses fail to measure or monitor customer service quality

Research highlights lack of consensus on what quality means and finds many businesses prevented...

Data becoming a burden?

A Forrester Consulting study commissioned on behalf of Dell Technologies, including data...

Cloudera introduces enhanced partner programme

Cloudera Connect empowers partners around the world to unlock the potential of the industry’s...

Nationwide deploys SAS analytics to improve customer experience

Email analysis helps Nationwide better understand customer issues and resolve common problems...

Time matters

Growth strategy, customer expectations and competitive pressures are key drivers of investments in...

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