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ONQU Solutions, the business transformation consultancy, has launched a free, online Process Cost Calculator (http://www.onqu.solutions/rpa-process-cost-calculator/ ). The calculator is designed to help an organisation evaluate the true cost, particularly the personnel cost, of running a repeating internal process, as a precursor to assessing the value of automating that process.
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Yet only 20% of organisations are confident they can measure their successful roll-out and 70% claimed it was hard to get productivity data in the first place.
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Redefining the workforce for the age of AI, robotics and automation.
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As Google Duplex inches closer to becoming a reality, new research by Aspect Software has revealed that over half of consumers (52 per cent) would be comfortable communicating with a customer service robot that closely mimics human behaviour over the phone. While this indicates a growing acceptance of customer service technology that is increasingly human-like, there also remain a number of concerns about the impact this will have on the role of human agents.
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CEMPRESSO Customer Care deployed to increase the efficiency of service troubleshooting.
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UiPath has issued a new report ‘RPA: The Next Step in Retail Automation’ today. This comprehensive report outlines how RPA is actively reshaping the retail sector worldwide. Leading European retailers have contributed their thoughts on their usage of RPA across multiple functions, from finance to HR, marketing and call centres.
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