New report finds that AI-enabled chatbots are the least satisfying customer experience and most likely to cause annoyance.
Read MorePlatform brings transparency, order, and greater access to the latest technology innovations for customers.
Read MoreCombining Kyndryl’s advisory, modernisation, management and enterprise AI services and Elastic’s search-powered solutions to help joint customers enhance their data-driven digital transformation initiatives.
Read More75% of business executives are using artificial intelligence for customer experience (AI for CX), but only 20% of business executives rate their own contact centre as delivering industry leading CX, according to latest research by Davies Hickman for Odigo, a leading global provider of Contact Centre as a Service (CCaaS) solutions. The findings also reveal European executives see investing in cloud and AI as becoming central to CX strategy.
Read MoreWhile 84% of global executives believe responsible AI (RAI) should be on top management agendas, only 25% have comprehensive RAI programs in place, as shown in a joint study published today by MIT Sloan Management Review (MIT SMR) and Boston Consulting Group (BCG).
Read MoreInfoblox has published the results of a Forrester Consulting study, which found IT leaders around the world share a ubiquitous appetite for greater network visibility. The findings underscore a convergence in security with networking, which IT decisionmakers now view as the missing strategy that will improve security response, automate compliance tasks, and better manage processes and outcomes.
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