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Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Automotive industry set to accelerate smart factories investment

Auto industry plans to make 44% of its factories smart in next five years – but companies must...

91% of the UK would like better privacy laws for IoT devices

Research shows that despite GDPR, consumers still have clear concerns about responsible data use...

SHV Energy improves customer service with smart devices and IoT connectivity

“Smart IoT” connectivity ensures a reliable and secure gas supply for its customers.

LoRaWAN smart device networks susceptible to hacking

Millions of connected devices used in smart cities, industrial IoT and smart homes could be...

IoT attacks - more planning required

Fewer than half of cybersecurity professionals have a plan in place to deal with IoT attacks,...

An innovation to ease our way into the next digital revolution

A new algorithm which can be introduced into existing components could speed up the advent of the...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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