NEWS

Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Millions of connected devices used in smart cities, industrial IoT and smart homes could be...
Analyst firm finds that initial market growth will not take away from LPWAN market, but competition...
Auto industry plans to make 44% of its factories smart in next five years – but companies must...
At Mobile World Congress 2019, VMware has announced a complete software stack for edge devices so...
Cisco is extending intent-based networking to some of the most challenging work environments on...
A host of sectors are set to unleash AI on these freshly launched networks.
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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