Digitalisation World

Enterprise multi-cloud: what needs to change in 2021

Published in AI AIOps Everything AI

In this new wave of cloud adoption, we are witnessing a rapid increase in multi-cloud models as a growing number of enterprises seek more choice for their data and workloads. No single cloud model can fit the diverse requirements and workloads across different business offerings. By Michel Robert, CEO of Epsilon.

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AI-powered voice analytics are now ready to power the digital-first contact centre in 2021

Published in AI Everything AI

AI has been identified by Deloitte analysts as the technology that is critical to ‘elevate the human experience’ and power successful next-generation customer service. Gerry de Graaf, Managing Director of award-winning AI voice analytics provider Xdroid, discusses how this advanced tech can help contact centres deliver a consistently high level of customer experience (CX) and ease internal contact centre pain points in a post-COVID world.

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Overcoming six AI challenges in 2021

Published in AI Everything AI

Gurpreet Purewal, Associate Vice President, Business Development, iResearch Services, explores how organisations can overcome the challenges presented by AI in 2021.

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Applying IoT to customer service operations – how businesses can adopt a practical approach

Published in AI Internet of Things

By Alex Black, chief technology officer, Enghouse Interactive.

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How to thrive in the enterprise AI era

Published in AI Everything AI

Enterprise AI is the ability to embed AI methodology — which combines the human capacities for learning, perception, and interaction all at a level of complexity that ultimately supersedes our own abilities — into the very core of an organisation’s data strategy. By Alexis Fournier, Director of AI Strategy, Dataiku.

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How and when to adopt AI – Conga’s digital maturity model

Published in AI Everything AI

By Ash Finnegan, digital transformation officer, Conga.

Docker on IoT devices

Docker is an open platform for developers and system administrators to build, ship and run distributed applications. With Docker, IT organizations shrink application delivery from months to minutes, frictionlessly move workloads between data centers and the cloud and can achieve up to 20X greater efficiency in their use of computing resources. Inspired by an active community and by transparent, open source innovation, Docker containers have been downloaded more than 700 million times and Docker is used by millions of developers across thousands of the world?s most innovative organizations, including eBay, Baidu, the BBC, Goldman Sachs, Groupon, ING, Yelp, and Spotify. Docker?s rapid adoption has catalyzed an active ecosystem, resulting in more than 180,000 ?Dockerized? applications, over 40 Docker-related startups and integration partnerships with AWS, Cloud Foundry, Google, IBM, Microsoft, OpenStack, Rackspace, Red Hat and VMware.

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AI

Enterprise multi-cloud: what needs to change in 2021

AI-powered voice analytics are now ready to power the digital-first contact centre in 2021

Overcoming six AI challenges in 2021

Applying IoT to customer service operations – how businesses can adopt a practical approach

How to thrive in the enterprise AI era

How and when to adopt AI – Conga’s digital maturity model

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Docker on IoT devices