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IT automation has been on the rise massively in the past few years, offering some big benefits in efficiency and productivity. Brett Cheloff, VP at ConnectWise Automate discusses the major advantages and future of IT automation.
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Enterprise automation built on voice and AI By Rodney Hassard, Global Director of Product Management, Genesys.
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There’s no question, AI is set to revolutionise society as we know it. We’ll see unprecedented developments in the public sector and medicine and we’ll realise drastic improvements in the way we do business. Most businesses are now fully aware of the need to start embracing intelligent...
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If you prefer not to deal with people when shopping, you’re not alone. Mitel’s recent study of 5,000 consumers around the world uncovered that on average a quarter of consumers never want to deal with a human when shopping online. By Shameem Smillie, Contact Centre Sales Manager UKISA.
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From robots in manufacturing facilities to software-based bots and personal assistants like Siri...
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Organisational departments, from sales and customer service to HR, are reducing their reliance on...
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With Black Friday arriving a month ahead of Christmas, and with retail industry analysts saying...
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Imagine this. You come up with an exciting, new and innovative idea for your business and you’re...
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With voice technology becoming more and more mainstream, an increasing number of businesses are...
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We’ve all been there: trying to call our bank, GP, or utility provider, and having to press an...
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