From potential to power – turn information into insights and get your organization ready for AI

One of the main drivers of digital transformation is using technology to extract insights from information to enhance decision‐making and improve customer experience. However, manual processes, disparate systems and various media formats - including audio, images and paper - strain employee resources, hide valuable insights, and make regulatory compliance challenging. 

Imagine this

You’ve implemented a digital experience platform (DXP), which enables you to access, manage, govern, and monetize both physical and digital content in a unified, automated, and secure platform. 

You're an HR leader at a global company and have been told you have 48 hours to ensure all employee personnel records are up to date and in compliance. Manually checking a mix of physical and digital information makes it challenging to comply quickly with these last-minute audits.

Now you can leverage AI to quickly view digital dashboards to see if items are missing and/or incomplete, and automatically send reminders to employees to update their files as needed, enabling audit-ready compliance. By streamlining your HR processes, you’re directly contributing to a better employee experience and allowing your HR team to focus on more strategic initiatives that better serve your employees, customers, and shareholders.

You work in the legal team at a media and entertainment company with thousands of contracts that contain valuable information about media assets. It takes weeks of manual work to comb through lengthy contracts to find the licensing terms you need to know your digital rights. 

Now you can take advantage of AI-infused intelligent document processing (IDP) to find the licensing terms buried in your contracts within seconds, making it easier to protect and enforce intellectual property rights and contractual obligations for your media assets.

You’re a mortgage originator manually reviewing trailing documents to be sure that they have the appropriate signatures and are complete. Complex, slow delivery cycles create the potential for unsaleable loans and penalties if deadlines are not met.

Now you can transform physical documents into meaningful structured data that is easily found and used to fuel and accelerate loan salability in the secondary market, giving peace of mind that all collateral documents are accounted for and satisfying stringent investor and regulatory requirements.

Sounds like a futuristic state, doesn’t it? Well, today, the future is here.

The potential that lies in unstructured data

As I speak to IT and data decision-makers around the world, I hear time and again that their organizations face challenges accessing relevant, high-quality, unstructured data to streamline workflows and enhance customer retention and loyalty. Equally important is the need to have documents stored in a secure location that complies with organizational and regulatory policies and standards. 

IT leaders know the potential that lives in this data, which has become even more apparent as they grapple with the acceleration of generative AI in our workplaces and juggle managing physical and digital information. A survey by Iron Mountain found that 96% of IT and data leaders agreed that a unified asset strategy for managing digital and physical information is critical to the success of generative AI in their organization. 

To get AI-ready, organizations need a scalable platform that ingests and processes unstructured content so it can integrate with existing systems. They need a low-code, modular solution that enables users to customize quickly and easily with the ability to design, build, and publish solutions in real time. They need to be able to access, manage, govern, and monetize physical and digital content in a unified, automated, and secure platform. At Iron Mountain, we bring all that to customers with our new platform, Iron Mountain InSight® Digital Experience Platform (DXP). 

The benefits of making data more available

As organizations accelerate their digital transformation, they often need to make a case for investing resources in digitizing legacy assets. Storing data in one place and removing silos helps improve insights and enhance customer experience.

By turning physical and digital information into data for AI, organizations can make more informed decisions and improve the end customer experience. 

Now, imagine this. 

You’re the Senior Vice President of Loan Operations at a bank whose team manually handles auto loan funding, involving several labor-intensive tasks such as data entry, verification, and filing. Delays during document review create long turnaround times, damaging customer and dealer relationships. Think of the time and cost this could save.

With Iron Mountain’s new InSight® Digital Experience Platform (DXP), you could leverage advanced AI technologies to automate your manual processes and enhance efficiency and accuracy. The platform includes secure generative AI to enable fast access to data trapped within documents.

The importance of audit-ready compliance

One of the challenges with logging and cataloging data is the risk associated with manual processes—the propensity for human error and the time that manual compliance checks take are prohibitive for organizations.

What if a digital platform could provide jurisdiction-specific retention and privacy obligations and enforce them on all relevant content? 

Now, imagine this.

You’ve hired a new employee and must ensure they complete their new hire forms and training. The digitized forms are auto-tagged with metadata and categorized  to easily identify what they are. To check the progress toward completing the onboarding forms, you go to the employer dashboard to see what items are outstanding. The system automatically sends an email to the employee reminding them to identify missing data and complete the missing forms by the required date.

This new process enables audit-ready compliance, minimizes the risk of fines for non-compliance, and makes auditing much easier by using role-based access to ensure sensitive data is protected but accessible in a secure cloud platform that complies with industry standards. 

The value of efficiency 

Organizations often have to navigate complex physical and digital data ecosystems to source relevant information. 

This situation leads to slower operations and workplace inefficiencies, which in turn causes employee dissatisfaction and burnout at work when they could be prioritizing strategic tasks. Research from Forrester shows that users of InSight spend 25% less time auditing work. 

With Iron Mountain’s new InSight® Digital Experience Platform (DXP), workers can upload digital scans of legacy documents, which are then combined with electronic records into a consolidated dashboard. By using a digital platform, your teams can work more efficiently, freeing up time to take on more rewarding tasks that benefit the organization overall. 

Going beyond technical upgrades

Luckily, organizations no longer have to imagine a world without a digital platform that cannot ingest, process, and integrate unstructured content into existing systems. Iron Mountain’s InSight® Digital Experience Platform (DXP) can accomplish all these actions. Its introduction is more than just a technical upgrade - it offers a transformative solution that provides workers instant comprehensive access to their documents, regardless of format. The ability to scale and adapt to organizations as they evolve makes InSight DXP a valuable asset that can transform their information experience.